6 Jobs in Cary, NC
iPeople Infosystems LLC is Hiring a Support Engineer Near Cary, NC
Job Details
Hello,
This is Parth from iPeople Infosystems LLC, currently we are looking for Support Engineer. Please find the below job description and share me your updated resume.
Job Title: Support Engineer
Location: Cary, NC
Type: Fulltime Position
Job Description:
- Knowledge around PL/SQL, Unix Shell Scripting, ITIL, Incident/Service Request/Problem/Change Management, Geneos etc.
- Monitor support queues and assist the team with daily support in assigning tickets and tracking issues.
- Monitoring, triage and categorization covering IT applications for IT alerts via tools, batches, service requests (mailbox).
- Start/End of day checks and sanity checks.
- Create and maintain relevant support material including KeDB (knowledge database), KOPs (Key Operating Procedures) and run books for supporting the applications.
- Responsible for coordinating and ensuring communications between all necessary teams for any application support issues, including liaising with L2/L3/CSM teams to prioritize and address issues.
Best regards,
Parth Jadhav
Team Lead & Technical Recruiter
iPeople Infosystems LLC.
8 The Green STE B, Dover, DE 19901
Email ID:
Contact No: 1
LinkedIn:
Job Summary
Full Time
$76k-98k (estimate)
05/12/2024
07/11/2024
The job skills required for Support Engineer include Triage, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Engineer positions, which can be used as a reference in future career path planning. As a Support Engineer, it can be promoted into senior positions as a Specifications Writer that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Engineer. You can explore the career advancement for a Support Engineer below and select your interested title to get hiring information.
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